What It Means And How
Your Home Security
System May Be Affected
You may be aware that cellular carriers have announced they intend to fully “sunset” 3G technologies by 2022. 3G is short for “third-generation wireless technology,” which carriers are phasing out in favor of faster and more advanced technology like the 4G (LTE) and 5G networks.
Many security systems rely on local cellular carriers to communicate system activity with the monitoring station. It’s possible at the time of your installation, 3G was the optimal technology available in your area and you may need to schedule an onsite panel update.
How Will The 3G Shutdown Affect Your System?
Your home security system includes a cellular transmitter that is necessary to communicate with our central service station in the event of an emergency. If your device is currently reliant on 3G networks, it will no longer function when the 3G sunset takes place.
As a result of the 3G network shutdown, even if your alarm appears to function, it will no longer communicate with our central service station to notify us that emergency services are needed. Any devices that use 3G technology will no longer be supported and affected consumers will need to schedule an onsite panel update to avoid any potential disruptions.
Have You Already Received a Notice from Us about 3G Shutdown?
We are keeping a close watch on all areas and systems that will be affected by 3G sunsetting. If you live in an area that will be affected, you should receive a notice from us to schedule your update.
If you have already received communication from ACS Security about updating your home security system, it is very important that you get in contact with us as soon as possible to avoid service interruption. Call a member of our team at 877-369-1114 or schedule your update today.
ACS Security is Here to Guide You Through 3G Sunsetting
At ACS Security, the protection and peace of mind of our customers is our top priority. If your security system is currently running on 3G, after 3G sunset, your system may lose its ability to communicate with our central monitoring station in the event of an emergency.
Don’t wait until it’s too late. Even if you’re not sure if your area is affected by 3G sunsetting, contact us today to check. We want to ensure your home and family stay protected.
Although wireless carriers have published specific dates for 3G termination, this does not guarantee 3G services will be fully available until the sunset, meaning your system may be affected before then. It is common practice for carriers to reduce coverage during transition periods.
Frequently Asked Questions
Check out our answers below, or call 877-369-1114 to consult a 3G specialist.
Why are carriers sunsetting 3G?
With the emergence of faster and more robust technology like 4G (LTE) and 5G, carriers have decided it’s time to stop supporting older technology. The 3G network was built for basic needs like voice and limited data transfer, but due to evolving demands of the modern consumer carriers have needed to provide faster and more comprehensive coverage on the 4G (LTE) and 5G networks.
How do I know if I’m affected?
If you have not received notices from ACS Security, you can call us at 877-369-1114 to verify if you will be affected by the 3G sunset.
Can I upgrade my 3G home security system myself?
Currently, there isn’t a do it yourself solution. Please get in touch with our call center at 877-369-1114 . Our technicians are here to help you through this transition.
Can I upgrade to 5G?
Not at this time, the 5G network is not widely available in security cell devices. We fully expect the LTE, long term evolution, network to be able to support your security needs for the foreseeable future.
When do I need to Migrate?
Most carriers will fully stop supporting 3G devices by 2022, but will start phasing out the network over time. It is imperative that you act sooner, rather than later, to upgrade your home security system to ensure that there is no lapse in coverage for your service.
What do I need to Migrate?
Call ACS Security at 877-369-1114 to speak with a member of our team today to understand how the 3G sunset will affect your home security service and to schedule an upgrade if needed.